TLIS Objective 2.05
Design strategies for user support

(e.g., create systems for troubleshooting, determine if/when knowledge base is needed)

Building IT Infrastructure and Empathy with Buck Crockett

Dec 2, 2025

Buck Crockett, Director of Technology at Almaden Country Day School, joins the podcast to discuss his unique path from wilderness therapy to EdTech leadership.

Podcast

Hosts Tell All: Stories from the Trenches of Independent Schools

Season

Episode

Feb 4, 2025

This episode of Talking Technology with ATLIS features a conversation between the hosts Christina Lewellen, Bill Stites, and Hiram Cuevas as they discuss the latest trends in education technology, including cyber security, data privacy, and the impact of AI.

Video

Meetup

Members Only

Meetup: Managing the Help Desk

Nov 4, 2024

Monday, November 4th, 12 pm EDT

Join us for a collaborative meet-up focused on managing help desk staff within independent school tech teams. We’ll explore strategies for overseeing day-to-day tasks while ensuring productivity without micromanagement.

Article

Members Only

Minimally Invasive IT

Dec 4, 2023

by Gary Stager

My New Jersey public school district had terminals connected to timeshare mainframes in classrooms before the Beatles set foot in America. I learned to program in a required 7th grade class around 1975.

Video

Webinar

Members Only

Reimagining the Help in Help Desk

Apr 2, 2021

This video discusses the challenges faced by tech support during the pandemic, including the increased demand for assistance from parents teaching their children at home.

Set expectations and streamline support with this customizable Sample Service-Level Agreement from ATLIS.

Summer Planning: Back to School Tips and Tricks

Hear planning tips for how to:• Optimize your wifi • Schedule with intention• Connect easily with peers with a little-known LinkedIn trick

Special Guests:CEO of WyebotCEO of Studyo

TLIS Objective 2.05
Design strategies for user support

Building IT Infrastructure and Empathy with Buck Crockett

Hosts Tell All: Stories from the Trenches of Independent Schools

Meetup: Managing the Help Desk

Minimally Invasive IT

Reimagining the Help in Help Desk

Sample Service-Level Agreement (SLA)

Essential Guide to Summer Planning

Latest Podcasts

The 100th Episode: The Best of Talking Technology with ATLIS, Celebrating Community, Leadership, and Zombies

Access Points

A Shifting State of Pay

Downloadable Resources

AI for Primary Grades

TLIS Objective 2.05 Design strategies for user support

Latest Podcasts

Access Points

Downloadable Resources

TLIS Objective 2.05
Design strategies for user support